Ridgeline Management Company offers a variety of management services

Ridgeline Management Services

Ridgeline Management Company

971-204-7200

1914 Willamette Falls Dr Ste 230 West Linn, OR 97068

Marketing

Our marketing philosophy stems from a combination of years of research, field study, industry best practices, and emerging marketing data from the senior housing industry and beyond. We believe in marketing our mission of creating environments where moments of joy, independence, and wellness are the focus each and every day.

Marketing our mission sets us apart from traditional marketing structures and strategies. Ridgeline focuses on the relationships involving the staff, residents, families, professionals, and the community at large. Internal and external marketing, customer service training, and lead tracking are tools used to maintain staff and resident satisfaction, and meet financial goals of the owners.

Monthly marketing events and community visits center around joy, independence, and wellness. Community staff are provided with ongoing training and are held accountable for meeting census and revenue goals. Individual community efforts are monitored and coordinated by our Director of Sales and Marketing. Ridgeline is dedicated to aligning goals with each community's owners; working together to achieve success.

Expense Management

Budgets are thoughtfully sent through a collaborative process that balances fiscal responsibility with an ability to provide Ridgeline's brand of excellence.

Community administrators are trained on the financial management of their property including reviewing financial statements, writing variance reports, and meeting net operating income goals.

Ridgeline's Staff Accountants works personally with each administrator to monitor and maximize expense performance. All financial data is reviewed monthly by a committee that includes both financial and operational interests. Recommendations are made and an action plan is then jointly developed with the community.

Accounting

Ridgeline provides comprehensive financial accounting for each community. This includes processing of accounts payable, accounts receivable, and payroll. Ridgeline's Director of Finance leads the accounting team, providing detailed profit and loss, and financial statements.

This information is distributed to the Staff Accountants, budget committee, community administration as well as packaged into a monthly report for investors. Ridgeline believes in transparency of data and reports which are available to investors, home office employees, and community staff.

Human Resources

Ridgeline believes giving and maintaining staff satisfaction greatly aids in maintaining resident satisfaction. Each year, we conduct employee satisfaction surveys; thereafter implementing a plan of correction for any areas deemed in need of improvement.

We value open communication and respect between staff and management. Annual satisfaction surveys are supplemented by an open-door policy upheld by each Administrator as well as Regional Directors. These measures are taken in order to reduce staff turnover and thus, guaranteeing better services for our residents.

Community staff are also given the opportunity to participate in company-wide benefit programs including medical, dental, and supplemental coverage. Ridgeline also boasts one of the highest employer-paid portion of benefits in the industry. In this manner, we are able to recruit and retain higher quality and more experienced staff.

Quality Assurance and Improvement

Quality assurance and improvement is part of every day management at Ridgeline. There is an open line of communication between the community administrative staff and the home office support team. This is the best means of achieving understanding and trust, which is vitally important to the success of all communities.

In addition to open communication, Regional Directors conduct a thorough on-site quarterly review to ensure system and service quality throughout each community. Reviews cover every department and a plan of action is created and implemented for any areas in need of improvement. Service Plan meetings, conducted with the involvement of residents and their families, allow an opportunity for direct communication with health services staff. Annual resident and employee satisfaction surveys are conducted and reviewed by the home office. Additional oversight is given by our Marketing Director, Director of Finance, Staff Accountants, and the President of the company as needed. With this multi-faceted management approach; quality is continually a top priority.

Innovation

Ridgeline has implemented the following state-of-the-art Automation and Centralization systems to further enhance efficiency, while consistently improving care and services to our residents:

Company-wide Intranet, featuring:

  • Centralized forms
  • Tools for collaboration
  • Automated reporting

Software and Technology:

  • Real Page
  • One-side accounting
  • Leasing and rents

Eldermark

  • Service Minder
  • Point of Care
  • eMARS
  • IPCed ongoing training

Resident Services

Wellness Services

Wellness services have been developed in partnership with experts in the industry, including nurses, gerontologists, state regulatory agencies and administrators. Based on best practices, our Live Well! Programs focus on physical, mental, emotional, and spiritual wellness. It is our practice to conduct a resident assessment prior to move in with the resident and his/her family and key members of our team. Based on the desires and preferences of each resident, a resident-directed service plan is developed. At regular intervals we check in with the resident in order to provide continual support for the changing preferences and needs of each resident.

Dining Services

Our Dining Services is designed with the needs and preferences of the individual resident, seasonal availability, and regional tastes. Ridgeline’s signature Marvelous Meals program, utilizes scratch cooking techniques, fresh local produce and incorporates resident favorites. The overriding goals of this approach are to cater to the requests of residents to achieve maximum satisfaction, to craft nutritiously rich and healthy meals created within budgetary guidelines, while maintaining sanitary food preparation practices. Ridgeline Management is afforded preferential group purchasing allowing for quality food at the best value, which is reflected in the varied nutritious menus and recipes provided to each community.

Activities

Ridgeline's Activities programming is continually evolving to meet resident preferences and interests. Our vision includes an resident-directed culture providing a transition to an expanded life. We recognize that the transition into seniorhood is an important milestone, and that a senior is a person who is still growing, still a learner, still with potential, and whose life continues to have within it promise for, and a connection to the future. Residents will have the opportunity to explore new adventures; find exciting opportunities to learn and teach; will be able to care for others, and leave a legacy; and experience a variety of social, recreational, and wellness activities. Physical, mental, emotional, and spiritual enrichment will eliminate the three plagues of seniorhood: loneliness, helplessness, and boredom (source: The Eden Alternative).

Memory Care

Our resident-directed culture in our memory care communities is a place where love is greater than fear. We provide a holistic environment for cognitive, physical, emotional, and spiritual enrichment based on resident-directed, validating methods, and the latest research on senior wellness. Our approach was designed by a Ridgeline Gerontologist, Validation workers, and Eden Alternative Educators. We believe that those who have memory loss deserve exceptional people in their lives. Our team knows that our jobs are to support the health needs, certainly. However, residents' social, spiritual, and emotional needs are no less important.

The family members and the disoriented senior must be treated as one unit. We recognize that the family is experiencing their own losses and they need education, support, and treatment. Our team has the opportunity to act in our fullest capacity as navigators, healers, and helpers of people. We believe that loving interactions with those with whom our residents feel safe will enrich their lives, even in their diminished cognitive and physical state. We believe that each resident deserves respect and honor, and whose work it is to synthesize wisdom from long life experience, and formulate this into legacy for future generations. In partnership with families and the residents, we create a life story as part of our work. The story is collected in written, oral, and video form. Our approach provides an environment where each senior may find a sense of belonging, companionship, self-esteem, and joy.

Signature Programs

Welcome Home

Our Welcome Home new team member experience allows each person the opportunity to learn about our mission, vision, and values, and to discover for themselves the reasons they are inspired to work in a resident-directed environment where residents rule, and team members rock!

Balance Fitness

This very popular program is specifically designed for residents of varying cognitive and physical ability by Dr. Chuck McGlade, CEO of Ridgeline, and Patricia Endres, a Ridgeline Recreational Therapist. The fitness program improves core strength, resulting in better balance and fewer falls. We work with physical therapists and primary care physicians to report progress and improved functional fitness.